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REBATE & FULFILLMENT SERVICE AUDITS

(Recommended to be performed every two years)

"Manufacturers are paying $600 to $800 million annually for bogus rebate claims to "Professional Refunders" according to recent industry estimates."

Rebates are an effective sales promotion tool as they encourage product trial, brand awareness and loyalty.  Consumers often buy a product as a direct result of the refund offer; however, only a small percentage of those participating consumers actually send in their refund submission.

Unfortunately, there is another group who abuses rebates.  Manufacturers and fulfillment houses are seeing an increase in the incidence of rebate fraud as fraudulent refunders are more sophisticated and organized.   They use available counterfeiting techniques and a nationwide network of rebate magazines to bypass many existing program checks utilized by fulfillment services.

James Santella & Associates can evaluate your current refund administrative program and provide ongoing support, so you can get the most out of your refund promotion. 

We can provide assistance in establishing and maintaining effective administrative policies and procedures....saving you money.

The objective of the audit of your premium or refund fulfillment service is to ensure that the fulfillment service adheres to the terms of the fulfillment contract.  We will review the enforcement of offer requirements, handling procedures, duplicate submissions, fraud detection controls, banking controls, turnaround time, inventory and postage cost controls.

Key Benefits of an Audit of your Fulfillment Service

Identify and make recommendations for system improvements.

Identify areas for potential costs savings.

Establish or improve security procedures and fraud controls.

Provides a knowledgeable, objective evaluation and analysis of your premium or refund fulfillment program.

We can also provide you with recommendations to develop Rebate Forms that will reduce your exposure to rebate fraud.

James Santella is an active member of the United States Postal Rebate Fraud Task Force and has assisted in the investigation and prosecution of individuals and organized groups in several rebate fraud cases.

Why not let Santella & Associates help detect, prevent and control risks associated with your refund fulfillment promotions?   We can provide savings to you that will impact your bottom line!

Please take a moment and visit our News & Views section for our recent articles regarding rebates, refunds and premiums.

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Last modified: November 30, 2009