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Providing Security Services, Fraud Investigations, Credit Card and Identity Theft Prevention and Incentive Travel and Meeting Planners,

 

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Are you protecting your promotion investment?

Every promotion represents time and money invested in your products growth.

Santella & Associates is a full-service promotion auditing, consulting and business advisory service.  We provide an objective resource for auditing coupon processing and redemption practices, procedures and misredemption controls, promotion related investigations, compliance reviews for coupon and refund promotions, consumer credit strategic planning, risk management, quality and fraud control.

Our services are designed with your needs in mind.  Santella & Associates has performed over 400 audits on behalf of several Consumer Packaged Goods Manufacturer's including:

bulletNabisco, Incorporated
bulletCoca Cola USA
bulletThe Minute Maid Company
bulletKraft Foods, Incorporated
bulletThe Quaker Oats Company
bulletConAgra, Incorporated
bulletThe Pillsbury Company
bulletThe Kimberly-Clark Company
bulletFrito-Lay, Incorporated
bulletR.J. Reynolds Tobacco Company
bulletPepsi-Cola USA
bulletThe Reynolds Metals Company
bulletOcean Spray Cranberries, Incorporated
bulletSwift-Eckrich
bulletCarnation
bulletCatalina Marketing Corporation
bulletCoolsavings
bulletWilton Connor Packaging, LLC
bulletVoupon
bulletCyberdrawer
bulletTopco Associates
bulletAcardo Technologies (Germany)

Santella and Associates thorough, specialized audits can ensure that your company receives the best possible service from your promotion supplier, including:

bulletSecure accounting and internal controls;
bulletComplete and accurate recording of transactions;
bulletPrompt turnaround on premium and rebate offers;
bulletEnsure prompt coupon payment to the retailer or clearing house, thus reducing invoice deductions;
bulletProper documentation and control of receivables and payables.

Following are some of the services that we have provided to clients.  However, we do customize our services to meet your specific needs and our fees are quoted on that basis. Volume discounts for various services, such as our audit programs are available.

AUDIT SERVICES

We provide audit services to consumer packaged goods manufacturer's in the areas of coupon redemption, rebate and premium fulfillment.  We perform the audits on a timely and cost-efficient basis and have a proven track record.  We provide our clients an environment where accountability for coupon promotions and fulfillment offers can be maintained throughout the liability cycle of the promotion.

How can you be sure that your promotion supplier is providing you with the best, most cost-efficient service possible?

Santella & Associates offers its promotion marketing audit experience to perform a customized audit program comprising all areas of your marketing promotional programs or we can perform audits on an individual project basis.   Our services include audits of your:

bulletRedemption Agent;
bulletRetail Clearing Houses;
bulletOne-Step Processor or Electronic Clearing Service;
bulletRebate/Refund Fulfillment Service;
bulletFSI Company and Printers.

CREDIT CARD INDUSTRY

We also provide audit services in the Consumer Credit Granting and Collection field. We will review your current policies and procedures and audit adherence to these policies to ensure compliance with Regulatory requirements.

Information is power.  We can help improve security and accountability while making your promotions more effective.

CONSULTING & BUSINESS ADVISORY SERVICES

Santella & Associates provides consulting and business advisory services to manufacturers, retailers, advertising and marketing services organizations relating to their security concerns and the effectiveness of their marketing promotions.  In this section you'll discover valuable information to help you meet your specific marketing challenges.

Santella & Associates consults with companies on promotion related and risk management matters, including risk identification and analysis.  We have provided our consulting and business advisory services to manufacturers and marketing services organizations in areas such as:

bulletNew marketing business ventures;
bulletDevelop strategic alliances and partnerships for Internet businesses;
bulletProvide advisory services to investment banking group;
bulletReview business plans, market assessment, marketing strategy, competitive analysis, product positioning and sales plans;  
bulletAssist in the development of Internet promotion systems;
bulletConsult on security issues relating to electronic or Internet promotions;  
bulletConsumer Credit Card Granting and Collections; 
bulletAssisting retailers and manufacturers in the controls and implementation of an effective one-step or electronic coupon processing program;
bulletReducing coupon related invoice deductions, chargeback fees and penalties from retailers;
bulletInnovations in electronic marketing and discounts;
bulletPlanning and implementation of Frequent Shopper Programs, Electronic Scan-Down Programs and Electronic Coupon Clearing Services;
bulletCoupon Coding and POS Requirements;
bulletDetermine whether your coupons are being processed as efficiently as possible;
bulletEliminate unnecessary processing and reporting expenses;
bulletImprove customer service as it relates to retailer payment inquiries;
bulletInvestigations of counterfeit coupons and coupon clubs;
bulletAssist International companies in the planning and development of couponing promotions and the coupon clearing and reporting process.

Santella & Associates is based on a philosophy of "Performance, Not Promises."

If you would like to be added to our mailing list for our Free Promotion Industry Newsletter, please complete the information form below.  

CREDIT CARD INDUSTRY

Santella and Associates consults with consumer credit card issuers and collections companies.  Working closely with our client, we seek the right approach through a thorough understanding of your strategy and objectives.  We focus on:

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Development and Adherence to Polices and Procedures;

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Productivity;

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Costs and Quality Controls;

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Fraud Control through Internal Procedures;

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Planning Flexibility;

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Reporting Systems; and

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Strategic Planning.

Click here for more information regarding our consumer credit card consulting services.

MEETINGS AND INCENTIVE TRAVEL PROGRAMS

Santella & Associates provides meeting, conferences and incentive travel programs. We help companies achieve targeted business results through business meetings, user conferences and incentive travel programs.

Incentive travel programs are the most recognized and successful motivational tool available as they provide a travel experience designed to motivate the participants to meet outstanding levels of performance. Investing in an incentive travel program, you are investing money in your company to achieve greater profits through increased sales. If you are looking for new and innovative ways to increase revenue, improve customer satisfaction, entertain customers, or provide a platform for rewarding exceptional performance.

We can design, plan and execute sales incentive travel, corporate meetings and conferences through a network of hotel suppliers, airline partners and destination management companies to ensure that your events are a success, meet budget requirements and inspire top performers.

Click here for more information regarding our consumer credit card consulting services.

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Copyright  1998 Santella & Associates.  Legal Disclaimer
Last modified: June 25, 2008